What we can help with
💳 Billing & refunds
Within 14 days of your first payment? Email us and we'll refund it in full — no forms, no questions. See the Terms for detail.
⚙️ Account help
Can't sign in, tier not showing, or need to change plans? Email us with the address on your account and we'll sort it.
🐛 Bugs & feedback
Found something broken or have an idea? Use Send Feedback in the app's ME tab — it reaches the same inbox with your device details attached.
🔒 Privacy requests
Want a copy of your data, a correction, or full deletion? Email us and we'll respond within 30 days. See the Privacy Policy.
Before you email
These come up most often — you may find your answer here first.
How do I cancel or change my plan? ▾
In the app, go to the ME tab → Manage Account. That opens your billing portal in your browser, where you can switch between Monthly and Annual, update your card, or cancel. Cancelling keeps your access until the end of the period you've already paid for.
I paid but the app still shows Free ▾
Almost always this means the purchase was made with a different email than your app account. Email us from the address you paid with and we'll link them up.
Do you offer refunds? ▾
Yes — a full 14-day money-back guarantee on every plan, from your first payment. This doesn't affect any statutory rights you have where you live.
Is SoulGainz live yet? ▾
Not yet — we're in final development. Join the waitlist and you'll be first in, ahead of the public launch.
Where are you based? ▾
SoulGainz is operated from Qatar. Our Terms are governed by Qatari law, and we handle personal data under Qatar's Personal Data Privacy Protection Law, with GDPR rights additionally available to users in the EEA and UK.